Flawless - Fine

Aesthetics Box Online Store Returns Policy

Effective Date: 21/09/2023

Thank you for shopping with Aesthetics Box! We strive to provide you with high-quality aesthetic products and a seamless shopping experience. However, we understand that there might be instances where you need to return a product. Please review our Returns Policy below for detailed information on our return process.

1. Eligibility for Returns:

• We accept returns within 30 days of the delivery date.
• To be eligible for a return, the product must be in its original condition, unopened, and unused.
• Items that cannot be returned include gift cards, downloadable software, and personalised or customised products.

2. Initiation of Return: To initiate a return, please follow these steps:

• Contact our Customer Support team at sales@theaestheticsbox.com within 30 days of the delivery date.
• Provide your order number, a description of the product you wish to return, and the reason for the return.

3. Return Shipping:

• Customers are responsible for the return shipping costs unless the return is due to an error on our part (such as sending the wrong item or a defective product).
• We recommend using a trackable shipping method for returns to ensure the package reaches us safely.
• If the return is due to our error, we will provide you with a prepaid return shipping label.

4. Inspection and Processing:

• Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
• If the product is in the acceptable condition, we will process your return.
• Refunds will be issued to the original payment method used for the purchase.

5. Refund Timing:

• Please allow up to 7 business days for us to process your return and initiate the refund.
• Refund processing times may vary depending on your payment provider.

6. Exchanges:

• We do not offer direct exchanges. If you wish to exchange a product, you must initiate a return and place a new order for the desired item.

7. Restocking Fee:

• A restocking fee of 10% may be applied to returns that are not due to our error or defective products.

8. Damaged or Defective Items:

• If you receive a damaged or defective product, please contact our Customer Support team within 7 days of receiving the item.
• We will provide instructions for returning the item, and a replacement or refund will be processed, depending on your preference and product availability.

9. Cancellations:

• If you wish to cancel your order before it has been shipped, please contact us as soon as possible at sales@theaestheticsbox.com. Once the order has been shipped, it falls under the returns policy.

10. Exceptions:

• In cases where the return does not meet our eligibility criteria, we reserve the right to refuse the return or apply a partial refund.

11. Policy Updates:

• Aesthetics Box reserves the right to update or modify this Returns Policy at any time without prior notice. Please refer to our website for the most up-to-date version of the policy.

If you have any questions or need further assistance regarding our returns policy, please don't hesitate to contact our Customer Support team at sales@theaestheticsbox.com. We're here to help!

Thank you for choosing Aesthetics Box for your aesthetic product needs.

The Aesthetics Box Team

Shipping Policy

1. Shipping Methods:

At Aesthetics Box, we offer two shipping options to ensure your orders are delivered conveniently and promptly.

• Next Day Delivery: Choose our Next Day Delivery option for expedited shipping. Your order will be dispatched using Royal Mail's Next Day Delivery service, ensuring your package arrives at your doorstep within one business day.

• Standard Shipping: For a more economical choice, opt for our Standard Shipping option. Your order will be dispatched through Royal Mail's standard delivery service, with an estimated delivery time of 3 business days.

2. Order Processing:

• Orders placed before 2pm (local time) on business days will be processed on the same day. Orders placed after 2pm will be processed on the following business day.

3. Shipping Costs:

• The shipping cost for each option will be displayed at the checkout, and it may vary based on the destination and the weight of your order.

4. Tracking Information:

• For Next Day Delivery: You will receive a tracking number via email once your order is dispatched. You can use this number to track the real-time status of your package on the Royal Mail website.

• For Standard Shipping: While this option doesn't include real-time tracking, you will receive a shipping confirmation email once your order is dispatched.

5. Delivery Timeframes:

• Next Day Delivery: Your order will be delivered within one business day after dispatch. Please note that delivery times may vary depending on your location and any unforeseen circumstances.

• Standard Shipping: Delivery times for Standard Shipping may vary based on your location. On average, you can expect your package to arrive within 3 business days after dispatch.

6. International Shipping:

• At this time, we only offer shipping within England. We do not currently offer international shipping.

7. Delivery Address:

• Please ensure the accuracy of your delivery address. We will not be responsible for any delays or issues arising from incorrect or incomplete addresses provided by customers.

8. Shipping Holidays:

• Please note that our shipping services may not be available on weekends and public holidays. Any orders placed during these times will be processed on the next business day.

9. Delivery Issues:

• If you experience any issues with the delivery of your order, please contact our Customer Support team at sales@theaestheticsbox.com. We will work diligently to resolve any problems and ensure a positive shopping experience for you.

We aim to provide you with reliable shipping options to ensure your orders reach you in a timely manner. Should you have any questions or require further assistance, please don't hesitate to contact us.

Thank you for choosing Aesthetics Box for your shopping needs.