Aesthetics Box Online Store Returns Policy
Effective Date: 21/09/2023
Thank you for shopping with Aesthetics Box! We strive to provide you with high-quality aesthetic products and a seamless shopping experience. However, we understand that there might be instances where you need to return a product. Please review our Returns Policy below for detailed information on our return process.
1. Eligibility for Returns:
- We accept returns within 30 days of the delivery date.
- To be eligible for a return, the product must be in its original condition, unopened, and unused.
- Items that cannot be returned include gift cards, downloadable software, and personalised or customised products.
2. Initiation of Return: To initiate a return, please follow these steps:
- Contact our Customer Support team at sales@theaestheticsbox.com within 30 days of the delivery date.
- Provide your order number, a description of the product you wish to return, and the reason for the return.
3. Return Shipping:
- Customers are responsible for the return shipping costs unless the return is due to an error on our part (such as sending the wrong item or a defective product).
- We recommend using a trackable shipping method for returns to ensure the package reaches us safely.
- If the return is due to our error, we will provide you with a prepaid return shipping label.
4. Inspection and Processing:
- Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
- If the product is in the acceptable condition, we will process your return.
- Refunds will be issued to the original payment method used for the purchase.
5. Refund Timing:
- Please allow up to 7 business days for us to process your return and initiate the refund.
- Refund processing times may vary depending on your payment provider.
6. Exchanges:
- We do not offer direct exchanges. If you wish to exchange a product, you must initiate a return and place a new order for the desired item.
7. Restocking Fee:
- A restocking fee of 10% may be applied to returns that are not due to our error or defective products.
8. Damaged or Defective Items:
- If you receive a damaged or defective product, please contact our Customer Support team within 7 days of receiving the item.
- We will provide instructions for returning the item, and a replacement or refund will be processed, depending on your preference and product availability.
9. Cancellations:
- If you wish to cancel your order before it has been shipped, please contact us as soon as possible at sales@theaestheticsbox.com. Once the order has been shipped, it falls under the returns policy.
10. Exceptions:
- In cases where the return does not meet our eligibility criteria, we reserve the right to refuse the return or apply a partial refund.
11. Policy Updates:
- Aesthetics Box reserves the right to update or modify this Returns Policy at any time without prior notice. Please refer to our website for the most up-to-date version of the policy.
If you have any questions or need further assistance regarding our returns policy, please don't hesitate to contact our Customer Support team at sales@theaestheticsbox.com. We're here to help!
Thank you for choosing Aesthetics Box for your aesthetic product needs.
The Aesthetics Box Team
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